find us on facebook button2,127 People Like us

Return Policy

We offer a 60 Day Comfort Guarantee

If you are not completely satisfied with the mattress comfort level after sleeping on your new mattress for three weeks you are entitled to 1 exchange. This exchange only applies to the first mattress you purchased. Why three weeks? Sometimes it may take up to three weeks to get properly acclimated to your new mattress. You can exchange to a mattress of equal or greater value paying the difference in cost of the original mattress selected and new mattress. Customers have 60 days to arrange to request an exchange from the date you received your mattress. Exchange fees are 150.00.

All returned mattresses are either donated, sold to businesses that can recycle materials or simply disposed of resulting in a total loss. So we ask our customers to do their best in selecting a mattress as we will do our best to assist customers choose a mattress that will satisfy their comfort needs.

Order Cancellation

Customers have 48 hours to cancel a purchase from time of order to receive a full refund unless the order was specified by the customer for same or next day shipment. For orders of mattresses that we have in stock that are shipped out Next Day from our warehouse, customers will be responsible for return shipping costs. Costs can vary from our local delivery area to remote areas in the nation. Any questions regarding our policy please call us or email us with your question.

If your new mattress comes damaged during the shipping we will replace your mattress at no charge. In the unfortunate event that your mattress does arrive damaged please make note on the shippers receipt, refuse the shipment and call us at 1-855-787-2337 to arrange replacement.

Additional Questions or Concerns

If you have any further questions or concerns regarding our policies please call us at 1-855-787-2337 or email us at info@jensbeds.com and we will be happy to assist.